We are committed to 100% customer satisfaction! Our policy allows you 30 days from the date of purchase to return or exchange your items.

To be eligible for a return, your item must be unused and in the same condition that you received it. Any breakage of the product, use of improper handling methods or those used in accordance with international specifications


Once your return is received, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. This policy pertains only to online orders. For in-store purchases, we gladly accept returns within 30 days for store credit or exchange only (Atypical products that are produced based on the customer’s special request and specifications are final sale and non-returnable).

Late or Missing Refunds

If you returned an item and haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. We recommend giving your bank 3 business days to process the refund.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 10th of Ramadan City, 3rd industrial zone, A/6, Al Sharqiya, Egypt.


To return your product, you should mail your product to: 10th of Ramadan City, 3rd industrial zone, A/6, Al Sharqiya, Egypt.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $250, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.